Saturday, 30 January 2016

LearnUCS System Fix Complete

The required downtime completed on time and is now live. 

System checks and testing have taken place and is is working as expected. 

Thank you. 

Digital Learning Team - Learning Services

Thursday, 28 January 2016

LearnUCS System Downtime - Saturday 30th January 2016

Due to a technical issue with the database logging system that helps run the LearnUCS virtual learning environment the technical team requires a 60 minute downtime window to allow a fix and a restart of the system.

The issue is currently affecting the speed of our nightly datafeeds meaning they are not completing in the time they should.

The 60 minute downtime window is:

Downtime Date: Saturday 30th January 2016
Downtime Start Time: 3:00am GMT
Downtime Finish Time: 4:00am GMT

The LearnUCS system will not be available during the times mentioned above.  The fix and system restart are expected to be completed before the end of the 60 minute window.

We will update this blog once the system is backup and running.

Sorry for any inconvenience caused by this system interruption.

Digital Learning Team - Learning Services.

Tuesday, 19 January 2016

LearnUCS: Datafeed Processing Issues

We are currently experiencing slow processing of our VLE datafeed files.  This means the overnight updates from the SITS system are taking longer than normal to complete.

The slowest file to process currently is the 'students' file, meaning newly enrolled students will not be able to access LearnUCS until the file has completed, currently this is completing around 10:30am.

We are in discussion with the Blackboard support team to investigate and diagnose the issue.

We will update here once we know more.

Sorry for any inconvenience caused.

Digital Learning Team.

Friday, 23 October 2015

LearnUCS Direct Access Issues

The issues affecting the logging in to LearnUCS have now been resolved.

If you are still experiencing issues, please contact the IT Helpdesk on 01473 338222 or

Once again, apologies for any inconvenience caused.

We have been made aware by IT Services that there are currently access issues for staff and partners trying to access LearnUCS via, student accounts are currently unaffected.

The issue is down to changes on the domain controllers, it is hoped the issue will be resolved quickly this morning.

To access LearnUCS for those affected please follow the steps below:

  1. Login to 
  2. Click "LearnUCS" top left of the screen
Accessing via MyUCS allows the network to single sign-on the users account, bypassing the requirement of the domain controller.

We apologise for the inconvenience caused and will update via this blog once we know more.

Friday, 2 October 2015

New 'clickers' booking system

We have today launched our new staff booking system for the audience response system (clickers).

This new system is much more user-friendly for those booking and for our Learning Services staff managing the bookings.

The short URL ( ) used previously auto forwards to the new site, instructions are on the page on how to book.  It is simply a matter of choosing the day, then selecting the time slots you require, then your contact details.

Clickers are to be collecting from the Learning Services helpdesk in the Library Building.  We are currently down to one large set as one of the receivers has failed to be returned from a previous booking.

If you require help and support from the Digital Learning Team with the use of clickers, or other technologies please email

Monday, 21 September 2015

LearnUCS: Youtube Issue Resolved

We became aware of an issue with the LearnUCS - Youtube mashup tool.  The issue was preventing the adding of new material through the tool as well as stopping any existing content from displaying correctly.

This issue has now been resolved and the tool is working as expected, allowing existing and new content to be accessed.

Friday, 14 August 2015

New Modules Released | Content Rollover 2015 - 16

The new 2015/16 modules have been releases. Now these have been released academic staff can request access via their course administrator.

 Once academic staff have access they can start to populate the modules with content. This can be done in two ways, individual items can be copied from one module to another, or a bulk "module copy" can be completed.

The video below shows both of these routes for copying.

All 2015/16 modules are being created as "unavailable", meaning they need to be set to available before students can access them. The end of the above video shows how to make a module available for students.